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Why does Burp Suite Enterprise say "Pending License" after adding new agent server?

Glenn | Last updated: Jul 19, 2021 01:57PM UTC

I just added a new agent server to be used by Burp Suite Enterprise V2021.6. I accepted the agent machine as a valid agent machine and then added one license to this the new machine. The problem is that the original machine has a status of "Connected" but the new machine has a status of "Pending license". How to I get the new machine to have its status as connected? Thanks, Glenn

James, PortSwigger Agent | Last updated: Jul 19, 2021 03:04PM UTC

Hi Glenn,

Are you adding a new external agent on a separate machine to the Burp Enterprise server?

Did you make sure to select only the agent services when running the installer on the new agent machine and de-select the options for the Enterprise server and web server?

If it is an external agent machine, it will need access to the Enterprise server via port 8072, is that port open for the agent in your relevant firewall/security settings?

See our documentation here in case it helps: Burp Enterprise: Deploying additional agent machines

If you are still having trouble please can you send an email to support@portswigger.net with the following screenshots?:
  • Agents page
  • Licensing page

Glenn | Last updated: Jul 19, 2021 06:50PM UTC

OK, it is probably the port 8072 item. I'll check to see. Thanks

Kumbhar, | Last updated: Feb 25, 2022 06:12AM UTC

I am also facing same issue. My enterprise server and agent is installed on the same machine . However, the scan doesnot start, it stuck at "Waiting for agent" status. Also in the agent settings, it is showing health status as "Pending License". Could you please help me on this?

James, PortSwigger Agent | Last updated: Feb 25, 2022 09:39AM UTC

Hello,

Thanks for your message.
  • Delete the agent by clicking the "x" on the Agents page and reauthorize it again
If you are still having issues, please email in to support@portswigger.net with the below, and we will take a look for you.
  • Support Pack ("?" help menu > Support Pack > Download)
  • Agent log (Settings > Agents > Click on the agent > Download log)

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