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Unable to Connect to PortSwigger Labs or Forum through BurpBrowser

mckay | Last updated: Apr 26, 2023 04:39PM UTC

I updated to the most recent version of Burp Suite, when trying to access any of the labs or the Forum.PortSwigger.net website when using the Burp Browser I am given an error: ERR_TIMED_OUT I am able to connect to the forum and the labs when using a regular browser. I would like to use the Burp Browser so I can easily use the Burp Suite tools to study Burp Academy. What troubleshooting or solutions are available?

Ben, PortSwigger Agent | Last updated: Apr 27, 2023 11:31AM UTC

Hi, We have reports of a few users currently experiencing similar issues. In the first instance, can we just check what operating system you are running Burp on?

mckay | Last updated: Apr 27, 2023 03:51PM UTC

I am running on Windows 10 ver 21H2.

Michelle, PortSwigger Agent | Last updated: Apr 28, 2023 07:53AM UTC

Thanks for confirming your OS. We are currently looking into this issue. As we are replicating it here, the results are not always consistent, so we are still working on this. When the page for the lab displays the ERR_TIMED_OUT message in the browser, if you copy the URL for the lab, close all browser windows, and open a new browser window are you able to paste in the URL and access the lab?

mckay | Last updated: May 01, 2023 04:16PM UTC

Yes. I am able to access the lab after doing that.

Michelle, PortSwigger Agent | Last updated: May 02, 2023 07:56AM UTC

Thanks for confirming the workaround helps. We're continuing our investigations on this here. We'll post back here when we have a further update.

Dominyque, PortSwigger Agent | Last updated: Aug 15, 2023 07:26AM UTC

Hi We have been trying to do further investigations into this issue and have not been able to replicate it yet. Are you still experiencing the issue of being unable to access the labs? Any feedback that you can provide will be helpful and appreciated.

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