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There was a problem checking your license

Abbas | Last updated: Feb 08, 2021 03:15PM UTC

I'm trying to move the license for Burp Enterprise from my local machine, onto AWS. When attaching the license, it says 'There was a problem checking your license'. How can i get around this please?

Ben, PortSwigger Agent | Last updated: Feb 08, 2021 03:23PM UTC

Hi Abbas, Are you able to try the activation process again? I have added an additional activation onto your license so this should now work for you.

nm | Last updated: Feb 19, 2021 02:25PM UTC

I have the same issue in installing trial version key. please help

Ben, PortSwigger Agent | Last updated: Feb 19, 2021 02:36PM UTC

Hi, Is the Burp Enterprise license tied to the same email address that you have used to send this message on the forum? If so, we do not have any interactions on our side against that particular license. Can you confirm that the machine that you have installed Burp Enterprise on can connect back to portswigger.net on port 443 (this is required in order to connect to our licensing server)?

xavier | Last updated: Mar 03, 2021 01:34PM UTC

Hi, Same here. "There was a problem checking your license" I use the same email for sending this message and for registering to get a trial license. I can access portswigger.net on 443 port.

Ben, PortSwigger Agent | Last updated: Mar 03, 2021 01:57PM UTC

Hi Xavier, We do not have interactions on your license against our licensing server. You mention that the machine that you have installed Burp Enterprise on can access portswigger.net on port 443 - is there a proxy server in use in your environment in order to make outbound connections to the internet?

xavier | Last updated: Mar 03, 2021 02:26PM UTC

Much better after configuring the proxy, indeed. Thank you.

Antonio | Last updated: May 18, 2021 07:00AM UTC

The same problem here. I had to reinstall the trial version of BurpSuite Enterprise (we're currently considering purchasing your product). With the first installation everything was ok but now I get "There was a problem checking your license". Is there a way to solve this problem?

Ben, PortSwigger Agent | Last updated: May 18, 2021 07:10AM UTC

Hi Antonio, Are you able to try the activation again on your new installation and check if it now works for you?

Antonio | Last updated: May 18, 2021 07:31AM UTC

That's what I would call a perfect customer-service :) Everything works fine, thanks!

Farrand, | Last updated: Dec 23, 2021 06:14AM UTC

I had to reinstall and now I'm getting this message as well. I also have line of sight to portswigger.net on 443.

Michelle, PortSwigger Agent | Last updated: Dec 23, 2021 08:03AM UTC

Thanks for getting in touch. Can you drop an email to support@portswigger.net to confirm the email address associated with the license, please? Also, can I double-check, is this a reinstall of Burp Suite Enterprise?

Farrand, | Last updated: Dec 23, 2021 08:07AM UTC

Thanks Michelle. I'll have our admin drop that email to you as I'm just the tech installing this. This is a reinstall of BSEE.

Farrand, | Last updated: Dec 23, 2021 06:15PM UTC

We have sent the email. Hopefully, that will help unlock the license. Many thanks for your help!

Uthman, PortSwigger Agent | Last updated: Dec 24, 2021 08:28AM UTC

Thanks, we'll review it and get back to you as soon as possible!

Amad | Last updated: Feb 01, 2023 12:11AM UTC

Hello, I am reinstalling burp suite and looks like the previous instance that was destroyed is still hogging my activation. Can someone please add an activation to my enterprise license? It's tied to this account. Thanks!

Ben, PortSwigger Agent | Last updated: Feb 01, 2023 07:54AM UTC

Hi Amad, You should now be able to activate your new installation.

Amad | Last updated: Feb 01, 2023 04:21PM UTC

Thank you! Much appreciated Ben.

Borkowski | Last updated: Jul 03, 2023 10:02AM UTC

Hi, I have a similar problem with my license key. Can you check my license key too?

Thomas, PortSwigger Agent | Last updated: Jul 03, 2023 10:57AM UTC

Hi All, For issues surrounding license keys and activations, please get in touch with support@portswigger.net so we can get you up and running as soon as possible. This will enable us to quickly see what licenses are linked to your account and request additional information which is not advised to share on a public forum.

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