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Struggling to reach lab webapps - Couldn't write practitioner exam

Nzanoa | Last updated: Nov 28, 2021 06:28AM UTC

I was supposed to write my Practitioner exam today, but I had to reschedule, unfortunately! So, it's been a week or so since I noticed that whenever I clicked on "access the lab" to launch a challenge (in web academy), I often experience difficulties reaching the webapp "my-id.web-security-academy.net", either at the beginning or later while doing the challenge. I tried using different browsers, different OS, following tones of articles online on fixing this types of issues, but I was still having the same problem. Just wanted to know if anyone else is experiencing the same thing, and if so, how to fix it. Thank you.

Alex, PortSwigger Agent | Last updated: Nov 29, 2021 11:44AM UTC

Hi, Thanks for your post. There has recently been a couple of transient issues with the academy labs but these should now be resolved. Can you confirm you can now access the labs without error? If you continue to experience issues, please contact us at support@portswigger.net with additional information on your setup and we shall investigate for you. Thanks

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