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Scanner doesnt scan - Waiting for agent

Juan | Last updated: May 10, 2021 08:57PM UTC

Hello, When I launch a new scanner it gets stucked at "waiting for agent" status. I have reviewed services for both agent and server is running. The agent and server is in the same machine

Maia, PortSwigger Agent | Last updated: May 11, 2021 12:55PM UTC

Hi,

Thanks for your message.

If possible, could you email us (support@portswigger.net) with some more information on your installation:

  • The Burp Suite Enterprise version.
  • The operating system on which you installed Burp Suite Enterprise.
  • The database type and version you are using.
  • The specification of the machine(s) that you have installed Burp on (the CPU and RAM information would be useful)
  • The log files from the Support Pack (Help center > Support pack > Select all logs > Download)
  • The agent logs (Settings > Agents > click the agent name > Download logs)
  • The scan event logs and debug log if they exist under the Reporting & logs section of the failed scan

A screenshot of the issue would also be useful.

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