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Scan Status is failed

Mark | Last updated: Aug 20, 2021 05:50AM UTC

Hi, dear Support! Please help me to understand the reason of the scan failure to achieve success. I'm using the Burp Suite Enterprise Edition Version: 2021.6-7240, Java version: 11.0.10 Sites > Sites with scan failures shows: "Problem with scan: Lost communication with BurpSuite" whereas the second running scan was performing properly. Scan debug log shows: "2021-08-20 03:54:49 [e] INFO - [Thread: 24] 2021-08-20 03:54:28.514 78009960081738, net.portswigger.q7 INFO - Closing socket due to timeout: 1465416331 2021-08-20 03:54:49 [e] INFO - [Thread: 24563] 2021-08-20 03:54:48.858 78133994561636, net.portswigger.q7 INFO - Closing socket: 1465416331 2021-08-20 03:54:49 [e] INFO - [Thread: 24563] 2021-08-20 03:54:48.858 78133994889952, net.portswigger.q7 INFO - Socket closed: 1465416331 2021-08-20 03:54:49 [e] INFO - [Thread: 24] 2021-08-20 03:54:48.857 78133993436391, net.portswigger.q7 INFO - Closing socket: 1465416331 2021-08-20 03:54:49 [e] INFO - 2021-08-20 03:54:49: Failed to send READY heartbeat to http://127.0.0.1:8095/13fa8a46-79ca-4778-8ad7-8ca232b8e63b/api/heartbeat 2021-08-20 03:54:49 [e] INFO - java.io.IOException: java.net.SocketTimeoutException: Read timed out 2021-08-20 03:54:49 [e] INFO - at net.portswigger.q7.b(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.q7.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.q7.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.b8.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.f7.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at burp.f1c.c(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at burp.f1c.lambda$new$0(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) 2021-08-20 03:54:49 [e] INFO - at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305) 2021-08-20 03:54:49 [e] INFO - at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305) 2021-08-20 03:54:49 [e] INFO - at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) 2021-08-20 03:54:49 [e] INFO - at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) 2021-08-20 03:54:49 [e] INFO - at java.base/java.lang.Thread.run(Thread.java:829) 2021-08-20 03:54:49 [e] INFO - Caused by: java.net.SocketTimeoutException: Read timed out 2021-08-20 03:54:49 [e] INFO - at java.base/java.net.SocketInputStream.socketRead0(Native Method) 2021-08-20 03:54:49 [e] INFO - at java.base/java.net.SocketInputStream.socketRead(SocketInputStream.java:115) 2021-08-20 03:54:49 [e] INFO - at java.base/java.net.SocketInputStream.read(SocketInputStream.java:168) 2021-08-20 03:54:49 [e] INFO - at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140) 2021-08-20 03:54:49 [e] INFO - at java.base/java.net.SocketInputStream.read(SocketInputStream.java:200) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.o5.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.jg.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.q7.a(Unknown Source) 2021-08-20 03:54:49 [e] INFO - at net.portswigger.q7.run(Unknown Source) 2021-08-20 03:54:49 [e] INFO - ... 1 more 2021-08-20 03:54:49 [e] INFO - 2021-08-20 03:54:49: Rescheduling heartbeat more promptly due to failure 2021-08-20 03:54:49 [e] INFO - [Thread: 24564] 2021-08-20 03:54:49.778 78134914557361, net.portswigger.q7 INFO - Closing socket: 1241602991 2021-08-20 03:54:49 [e] INFO - [Thread: 24564] 2021-08-20 03:54:49.780 78134915834325, net.portswigger.q7 INFO - Socket closed: 1241602991 2021-08-20 03:54:49 [e] INFO - [Thread: 24564] 2021-08-20 03:54:49.780 78134916884129, net.portswigger.b8 INFO - renew socket: 1241602991 2021-08-20 03:54:49 [e] INFO - [Thread: 24564] 2021-08-20 03:54:49.781 78134917464516, net.portswigger.b8 INFO - connectedSocket, opened new socket: 1895822847 2021-08-20 03:54:50 [qtp992995224-59] INFO - Received metric AUDITING 165508 1251 2021-08-20 03:54:50 [qtp992995224-57] INFO - Received metric AUDITING 165512 1251 2021-08-20 03:54:50 [e] INFO - --- NO REQUESTS FOR 5 MINUTES -- PRINTING DIAGNOSTICS --- 2021-08-20 03:54:52 [e] INFO - Deleting temporary files - please wait ... done. 2021-08-20 03:54:52 [e] INFO - 2021-08-20 03:54:52: Using longer timeout due to failure 2021-08-20 03:54:52 [e] INFO - [Thread: 24] 2021-08-20 03:54:52.708 78137844885149, net.portswigger.b8 INFO - connectedSocket, opened new socket: 1456573409 2021-08-20 03:54:52 [e] INFO - 2021-08-20 03:54:52: Burp shutting down due to FORBIDDEN response 2021-08-20 03:54:53 [e] INFO - Deleting temporary files - please wait ... done." Thanks in advance!

Alex, PortSwigger Agent | Last updated: Aug 20, 2021 12:28PM UTC

Hi Mark, Thanks for your post. Can I ask that you provide the following information via email to our support inbox - support@portswigger.net Full scan log(s) Agent logs Support pack logs Here is our guide for locating the requested logs: https://portswigger.net/burp/documentation/enterprise/troubleshooting It would also be great if you could take a screenshot of your diagnostics page too. This is located from the help centre ("?") > diagnostics. Look forward to hearing from you. Thanks

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