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Purchased license not available

Mihai | Last updated: Aug 17, 2021 02:47PM UTC

Hello, More than a week ago I have purchased a license but is not available in my account. The payment was successful and all my attempts to get in touch with someone via email were unanswered... Can you please check this ? Thank you!

Michelle, PortSwigger Agent | Last updated: Aug 17, 2021 03:19PM UTC

Thanks for your message, I'm sorry to hear there's been a problem with your order. Can you send an email to hello@portswigger.net just to confirm the email address associated with the order so we can look into this for you, please?

Mihai | Last updated: Aug 17, 2021 03:24PM UTC

Dear Michelle, Thank you for your reply! Yesterday, I sent an email to hello@portswigger.net after sending emails to licensing@portswigger.net and support@portswigger.net which did not trigger any reply... Can you please check if there is any email coming from the one that i have declared for this account? Thank you!

Michelle, PortSwigger Agent | Last updated: Aug 18, 2021 08:14AM UTC

Hi I've just had a look for your email but they don't seem to have come through for some reason I'm afraid. I have had a chat with the team though and we've tracked down your order. You should be able to see your license in your account now. Please let us know if you have any problems.

Mihai | Last updated: Aug 18, 2021 08:26AM UTC

Dear Michelle, Thank you very much for your reply! I confirm that the license is present and i would like to thank you for your swift help! Have a nice day!

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