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Burp Suite User Forum

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Problem purchasing Burp Pro License

john | Last updated: May 31, 2021 12:46PM UTC

Hi, I just purchased a burp pro license but I got this email. "Ooops Sorry! There was a problem with your order. Order Reference: Dear Burp Suite User We are really sorry but there seems to be a problem with your order for Burp Suite Professional. One of the Customer Happiness team is looking into this for you and will either approve the request or get back to you ASAP. This can take up to 24 hours but we aim to do ASAP. This usually happens if you have used a non business email account to make payment. You can contact us with your business email address and we can confirm the order for you and get your login details sent over. We apologise for the inconvenience this may cause" I bought this license for my bug bounty purposes. Please help me with this. Best Wishes The Customer Happiness Team Portswigger Web Security"

Danielle, PortSwigger Agent | Last updated: Jun 01, 2021 10:51AM UTC

Hi John Thanks for your order. I can see that your order has now been fulfilled. Please let us know if you need any further assistance. Many Thanks Danielle Danielle Gorton Customer Champion PortSwigger Web Security

Bobix | Last updated: Jul 06, 2021 11:06PM UTC

hello, i'm having the same problem, the payment was done but i get this exact email

Chloe, PortSwigger Agent | Last updated: Jul 07, 2021 10:14AM UTC

Hi there, Thanks for contacting us. The order has been approved, you should have just received an email confirming this. Best Wishes Chloe Chloe Ridley Customer Champion PortSwigger Web Security

Jerry | Last updated: Aug 11, 2021 09:52PM UTC

Hello, I got the same issue as well :1

Danielle, PortSwigger Agent | Last updated: Aug 12, 2021 11:09AM UTC