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Payment completed, no license received

Chapuis | Last updated: Jun 13, 2024 10:23AM UTC

Hello everyone, It's been 10 days since we paid for a license, but Portswigger still hasn't transmitted a license. We have contacted Portswigger 4 times by email, but they have never replied. We made a claim with Paypal, but they still haven't responded. Portswigger is in trouble ???? Could this be the end for Portswigger, or is the quality of their customer service catastrophic? Regards

Hannah, PortSwigger Agent | Last updated: Jun 13, 2024 04:53PM UTC

Hi Thank you for your message. I've flagged this up with our orders and licensing team, and support will be continued via email.

Lukas | Last updated: Jun 24, 2024 02:44PM UTC

Same for me here. No answer. Nothing. Very disappointing....

Ben, PortSwigger Agent | Last updated: Jun 25, 2024 10:08AM UTC