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Not able to access http://{Ip-Addr}:8080 remotely

Kanthi | Last updated: Jun 28, 2022 04:19AM UTC

Dear Team, I have configured Burp enterprise in win 2016 server. After compktetion of my installation am able to access burp enterprise through http://localhost:8080 or http://{ip_appr}:8080 inside windows server machine but am not able to accees burp enterprise remotely through http://{ip_appr}:8080. When am accessing burp remotly, am getting the following error "This site can’t be reached" " ERR_CONNECTION_TIMED_OUT " We are middle of integrating burp enterprise into Jenkin platform. if you need more data please let us know

Maia, PortSwigger Agent | Last updated: Jun 28, 2022 09:31AM UTC

Hi, Thank you for your message. Burp Suite Enterprise Edition does not restrict external connections, so if you can access the web console locally using the IP address then you can access it from an external source so long as your network configuration allows the connection. I recommend checking that your firewall rules and routing allow the remote connection.

Kanthi | Last updated: Jun 28, 2022 11:09AM UTC

Hi Maia, Seems all our internal network connectivity and firwall settings are looks good. Anything am i missing here.. following this 2 articles https://portswigger.net/burp/documentation/enterprise/configuring-infrastructure/configure-web-server https://portswigger.net/burp/documentation/enterprise/integrate-ci-cd-platforms/jenkins Can you guide

Maia, PortSwigger Agent | Last updated: Jun 28, 2022 04:10PM UTC

Hi, Are you trying to access the Burp Suite Enterprise web console remotely or are you receiving the error as part of your Jenkins integration? If you are using our Jenkins plugin or trying to access the GraphQL API from Jenkins then you will most likely need to whitelist your Jenkin URL for CORS. This can be done on the Network page in Burp Suite Enterprise Edition. https://portswigger.net/burp/documentation/enterprise/configuring-infrastructure/whitelist-application-cors

Kanthi | Last updated: Jun 28, 2022 04:55PM UTC

Hi Maia, We are trying to access the Burp Suite Enterprise web console remotely. No we are getting this error while accessing burp enterprise remotely.

Maia, PortSwigger Agent | Last updated: Jun 29, 2022 10:37AM UTC

Thank you for confirming. In this scenario, the issue is likely due to networking, but we would be happy to take a look at your logs and check if there are any errors. The Support Pack logs can be found on under the Help menu (help/support). A screenshot of your Network page and any errors you are receiving when connecting would also be useful (please include the IP addresses if possible). Can you please email them to support@portswigger.net?

Kanthi | Last updated: Jun 29, 2022 12:22PM UTC

Hi Maia, I have already shared the details to support team. From Support team, Alex Simmons is working but I am not getting any inputs from him after sharing the requested details. Kinldy help here.

Maia, PortSwigger Agent | Last updated: Jun 29, 2022 01:58PM UTC

Sorry, We hadn't noticed you had also emailed us yesterday as it was from a different email address. Troubleshooting over email will be much easier in this instance especially when logs and screenshots are required as they are not supported on the forum. Looking at your case with Alex, this still looks to be a networking issue, likely involving your VPN. This is normally outside of our support scope. Alex will be in touch by email shortly.

emildior | Last updated: Dec 12, 2022 07:12AM UTC