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License key stopped working yet license is valid until 11/10/2023

CHOQUET | Last updated: May 25, 2023 09:22AM UTC

Good Morning, We have a license that is valid until 11/10/2023, however when we try to activate said license key we get the following error: Activation failed It would be appreciated if you could get back to us quickly as we use this professionally.

Dominyque, PortSwigger Agent | Last updated: May 25, 2023 09:46AM UTC

Hi We have moved to a new mandatory system which means the account holder needs to invite all users to join their team - you will each then get your own new license key. Please be advised we have sent many emails since 17th January advising the account holder that the key would be cut off on 17th May in the hope that users would do this ahead of the current keys being disabled. You will need to speak to your account holder who will need to carry out the following directions - - Log into the PortSwigger account - Click on the Invite Your Team located on the Burp Suite Professional subscription - Invite your team members by adding the email addresses of each user Each of you will then get your own new license key to use. We also have a full guide on how to do this here - https://portswigger.net/burp/account-and-subscription-management/account-management

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