Research Academy
My account Customers About Blog Careers Legal Contact Resellers
The Burp Suite User Forum was discontinued on the 1st November 2024.

Burp Suite User Forum

For support requests, go to the Support Center. To discuss with other Burp users, head to our Discord page.

SUPPORT CENTER DISCORD

Issues with Burp Suite Enterprise Edition deployed on GKE

Rajender | Last updated: Nov 21, 2022 01:34PM UTC

Hi We have deployed burp suite enterprise edition on GKE and run an automated schedule on weekly basis. Can you please let us know how to fix below error mainly due to "browser crashing" which fails whole scan ? Sometimes it appears leading to scan failure sometimes it don't. The event logs are given below : "debug","Skipping phase A1 for /static/js/58.76142d4e.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 11:56:53","1" "debug","Skipping phase A1 for /static/js/49.fa147b1a.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:02:39","1" "debug","Skipping phase A1 for /static/js/101.7a41a69c.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:02:56","1" "debug","Skipping phase A1 for /static/js/62.7d5178f4.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:18:10","1" "debug","Skipping phase A1 for /support. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:33:49","1" "debug","Skipping phase A1 for /static/js/53.3cd4fca3.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:33:56","1" "debug","Skipping phase A1 for /static/js/60.d0cc27eb.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:33:56","1" "debug","Skipping phase A1 for /static/js/52.15803279.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:49:05","1" "debug","Skipping phase A1 for /static/js/75.6d1fe2eb.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 12:51:34","1" "debug","Skipping phase A1 for /static/js/59.bbbc003f.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 13:07:15","1" "debug","Skipping phase A1 for /static/js/63.648c6ae2.chunk.js. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 13:40:21","1" "debug","Skipping phase A1 for /terms-and-conditions. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 13:43:01","1" "debug","Skipping phase A1 for /webex. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 14:10:29","1" "debug","Skipping phase A1 for /static/js/96.86d6be88.chunk.js. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 14:36:51","1" "debug","Skipping current scanner check for /signin. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 14:55:43","2" "debug","Skipping current scanner check for /zoom. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 16:59:04","5" "debug","Skipping phase A1 for /zoom. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 17:37:56","1" "debug","Skipping phase A1 for /jobs. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 17:44:36","2" "debug","Skipping phase A1 for /privacy-policy. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 18:08:37","2" "debug","Skipping phase A1 for /google-disclosure. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 18:17:43","2" "debug","Skipping phase A1 for /about. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 18:27:47","2" "debug","Skipping current scanner check for /google-scopes. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 18:31:08","1" "debug","Skipping phase A1 for /google-scopes. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 18:39:18","2" "debug","Skipping phase A1 for /contact. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 19:16:28","7" "information","33 consecutive audit items have failed.","November 19 2022 at 20:06:52","1" "debug","Skipping phase A1 for /static/js/101.7a41a69c.chunk.js. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 20:06:52","1" "debug","Skipping phase A1 for /static/js/18.c41cd2c9.chunk.js. Too many consecutive "browser crash" errors have occurred.","November 19 2022 at 20:06:52","2" "information","35 consecutive audit items have failed.","November 19 2022 at 20:06:52","1" "information","36 consecutive audit items have failed.","November 19 2022 at 20:06:52","1" "debug","Skipping phase A1 for /signin. Too many consecutive "crawled location no longer reachable" errors have occurred.","November 19 2022 at 20:06:52","3" "information","37 consecutive audit items have failed.","November 19 2022 at 20:06:52","1" "information","38 consecutive audit items have failed.","November 19 2022 at 20:06:52","1" No specific error logs appeared on cloud. Thanks

Maia, PortSwigger Agent | Last updated: Nov 21, 2022 02:28PM UTC

Hi, Could you send us an email with a copy of the scan event and debug logs, please and we will take a look for you? Please also include a copy of the support pack (/help/support).

Rajender | Last updated: Nov 22, 2022 09:28AM UTC

Hi Maia Burpsuite has been deployed on GKE. I tried downloading the support pack as shown below but it did not download as after click on download nothing happened. A) Support pack (https://myhost/help/support) Include the following log files Web server logs Enterprise server logs B) Also through terminal I cannot "sh" either web or enterprise server as I wanted to access the logs in below directories : Installation: /usr/local/burpsuite_enterprise Logs: /home/burpsuite/logs Log disk space: 46 GB 1) kubectl exec -n raj-app-security bsee-deployment-enterprise-server-58f79b6849-vvctr -- sh Defaulted container "enterprise-server" out of: enterprise-server, init-burp-download (init), init-enterprise-server-keystore (init) 2) kubectl exec -n raj-app-security bsee-deployment-web-server-65778d6d5-dbgfd -- sh How I can access these directories since I cannot sh the servers ?

Rajender | Last updated: Nov 22, 2022 09:37AM UTC

C) Since log disk space has been 46 GB I need to delete that. How I can do that ? D) I have already provided the event log but please do send me the email to send the full file. E) Can you please let me know the below debug settings and how to use that for debugging ? Debug settings From time to time, the PortSwigger support team may ask you to enable detailed debugging for specific areas of Burp Suite Enterprise Edition. In this case, they will provide a series of values that you should enter using the field below.

Maia, PortSwigger Agent | Last updated: Nov 22, 2022 05:58PM UTC