Research Academy
My account Customers About Blog Careers Legal Contact Resellers

Burp Suite User Forum

Create new post

Issue in Activating License

Abdulmohsen | Last updated: Aug 09, 2023 11:55AM UTC

When activating my Burp Suite license, I've faced the error below: "The supplied license key was not recognized. Please try re-entering your license key" Please your support ASAP.

Dominyque, PortSwigger Agent | Last updated: Aug 09, 2023 12:55PM UTC

Please be advised for all of our multi-user Burp Suite Professional licenses, the account holder needs to invite all users to join their team, who will each then be assigned their own license key. I have had a look, and you do seem to be the account holder for the license. To allocate users, you would need to: -Log into the PortSwigger account -Click "subscriptions" -Click on "manage subscriptions" -Click on "manage users" -Invite your team members by adding the email addresses of each user. Each of you will then get your own new license key to use. We also have a full guide on how to do this here - [https://portswigger.net/burp/account-and-subscription-management/account-management](https://portswigger.net/burp/account-and-subscription-management/account-management?pk_source=office&pk_medium=email&pk_campaign=account-maangement ) Please let me know how you get on.

You must be an existing, logged-in customer to reply to a thread. Please email us for additional support.