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I just got a new license for Burp Suite Enterprise and it keeps saying ...

Glenn | Last updated: Sep 28, 2021 03:13PM UTC

"Failed to upload license: An unexpected error occurred. If this problem persists, please contact support@portswigger.net." How do I actually apply the license? The email for the license was sent to me, so it isn't because I do not have the permissions.

James, PortSwigger Agent | Last updated: Sep 29, 2021 08:25AM UTC

Hi Glenn, Does the Burp Enterprise server machine have access to portswigger.net on port 443? This is needed to complete the license activation process. If you are still having issues, please can you send the below to support@portswigger.net Screenshots from the UI Your Support Pack ("?" menu > Support Pack)

Glenn | Last updated: Sep 29, 2021 09:21AM UTC

Yes, as far as I know port 443 is open.

Glenn | Last updated: Sep 29, 2021 09:37AM UTC

This is the reply from Get-NetTCPConnection on the server running Burp Suite Enterprise, it shows that port 443 is open. PS C:\Windows\system32> Get-NetTCPConnection LocalAddress LocalPort RemoteAddress RemotePort State AppliedSetting OwningProcess ------------ --------- ------------- ---------- ----- -------------- ------------- :: 60297 :: 0 Bound 6136 :: 59342 :: 0 Bound 3984 :: 59334 :: 0 Bound 6392 :: 59331 :: 0 Bound 6392 :: 59329 :: 0 Bound 6392 :: 59318 :: 0 Bound 3720 :: 59312 :: 0 Bound 3720 :: 59310 :: 0 Bound 3720 :: 59308 :: 0 Bound 3720 :: 59291 :: 0 Bound 3984 :: 59290 :: 0 Bound 3720 :: 59288 :: 0 Bound 1128 :: 59278 :: 0 Bound 6136 :: 59276 :: 0 Bound 6136 :: 59273 :: 0 Bound 6136 :: 59272 :: 0 Bound 6136 :: 59270 :: 0 Bound 6136 :: 59268 :: 0 Bound 6136 :: 59266 :: 0 Bound 6136 :: 59244 :: 0 Bound 6136 :: 59211 :: 0 Bound 3984 :: 59205 :: 0 Bound 3720 :: 59204 :: 0 Bound 3984 :: 59202 :: 0 Bound 3720 :: 54060 :: 0 Bound 3720 :: 54059 :: 0 Bound 3720 :: 54055 :: 0 Bound 6136 :: 53998 :: 0 Bound 3984 :: 62715 :: 0 Listen 668 :: 62705 :: 0 Listen 1808 :: 62673 :: 0 Listen 1148 :: 62672 :: 0 Listen 680 :: 59188 :: 0 Listen 680 :: 49665 :: 0 Listen 260 :: 49664 :: 0 Listen 524 :: 47001 :: 0 Listen 4 :: 9092 :: 0 Listen 6392 :: 8095 :: 0 Listen 3984 :: 8079 :: 0 Listen 3720 :: 8072 :: 0 Listen 6136 :: 5985 :: 0 Listen 4 :: 3389 :: 0 Listen 920 :: 445 :: 0 Listen 4 :: 135 :: 0 Listen 824 0.0.0.0 62711 0.0.0.0 0 Bound 1976 0.0.0.0 62708 0.0.0.0 0 Bound 2760 0.0.0.0 59198 0.0.0.0 0 Bound 1148 0.0.0.0 54061 0.0.0.0 0 Bound 7180 0.0.0.0 54057 0.0.0.0 0 Bound 6072 0.0.0.0 54050 0.0.0.0 0 Bound 1148 0.0.0.0 54048 0.0.0.0 0 Bound 1968 0.0.0.0 54046 0.0.0.0 0 Bound 1968 0.0.0.0 54042 0.0.0.0 0 Bound 9524 0.0.0.0 54006 0.0.0.0 0 Bound 680 0.0.0.0 54004 0.0.0.0 0 Bound 2600 0.0.0.0 62715 0.0.0.0 0 Listen 668 127.0.0.1 62712 0.0.0.0 0 Listen 1976 10.9.1.99 62711 10.0.1.29 443 Established Internet 1976 127.0.0.1 62708 127.0.0.1 62707 Established Datacenter 2760 127.0.0.1 62707 127.0.0.1 62708 Established Datacenter 2760 127.0.0.1 62706 0.0.0.0 0 Listen 1976 0.0.0.0 62705 0.0.0.0 0 Listen 1808 0.0.0.0 62673 0.0.0.0 0 Listen 1148 0.0.0.0 62672 0.0.0.0 0 Listen 680 127.0.0.1 59342 127.0.0.1 59341 Established Datacenter 3984 127.0.0.1 59341 127.0.0.1 59342 Established Datacenter 3984 127.0.0.1 59334 127.0.0.1 8072 Established Datacenter 6392 127.0.0.1 59331 127.0.0.1 59330 Established Datacenter 6392 127.0.0.1 59330 127.0.0.1 59331 Established Datacenter 6392 127.0.0.1 59329 127.0.0.1 59328 Established Datacenter 6392 127.0.0.1 59328 127.0.0.1 59329 Established Datacenter 6392 127.0.0.1 59318 127.0.0.1 59317 Established Datacenter 3720 127.0.0.1 59317 127.0.0.1 59318 Established Datacenter 3720 127.0.0.1 59312 127.0.0.1 59311 Established Datacenter 3720 127.0.0.1 59311 127.0.0.1 59312 Established Datacenter 3720 127.0.0.1 59310 127.0.0.1 59309 Established Datacenter 3720 127.0.0.1 59309 127.0.0.1 59310 Established Datacenter 3720 127.0.0.1 59308 127.0.0.1 59307 Established Datacenter 3720 127.0.0.1 59307 127.0.0.1 59308 Established Datacenter 3720 127.0.0.1 59291 127.0.0.1 8072 Established Datacenter 3984 127.0.0.1 59290 127.0.0.1 8072 Established Datacenter 3720 127.0.0.1 59288 127.0.0.1 59274 Established Datacenter 1128 127.0.0.1 59287 0.0.0.0 0 Listen 1128 127.0.0.1 59278 127.0.0.1 59277 Established Datacenter 6136 127.0.0.1 59277 127.0.0.1 59278 Established Datacenter 6136 127.0.0.1 59276 127.0.0.1 59275 Established Datacenter 6136 127.0.0.1 59275 127.0.0.1 59276 Established Datacenter 6136 127.0.0.1 59274 127.0.0.1 59288 Established Datacenter 6136 127.0.0.1 59274 0.0.0.0 0 Listen 6136 127.0.0.1 59272 127.0.0.1 59271 Established Datacenter 6136 127.0.0.1 59271 127.0.0.1 59272 Established Datacenter 6136 127.0.0.1 59270 127.0.0.1 59269 Established Datacenter 6136 127.0.0.1 59269 127.0.0.1 59270 Established Datacenter 6136 127.0.0.1 59268 127.0.0.1 59267 Established Datacenter 6136 127.0.0.1 59267 127.0.0.1 59268 Established Datacenter 6136 127.0.0.1 59266 127.0.0.1 59265 Established Datacenter 6136 127.0.0.1 59265 127.0.0.1 59266 Established Datacenter 6136 127.0.0.1 59211 127.0.0.1 59210 Established Datacenter 3984 127.0.0.1 59210 127.0.0.1 59211 Established Datacenter 3984 127.0.0.1 59205 127.0.0.1 59200 Established Datacenter 3720 127.0.0.1 59204 127.0.0.1 59203 Established Datacenter 3984 127.0.0.1 59203 127.0.0.1 59204 Established Datacenter 3984 127.0.0.1 59202 127.0.0.1 59201 Established Datacenter 3720 127.0.0.1 59201 127.0.0.1 59202 Established Datacenter 3720 127.0.0.1 59200 127.0.0.1 59205 Established Datacenter 3720 10.9.1.99 59198 40.83.240.146 443 Established Internet 1148 127.0.0.1 59193 0.0.0.0 0 Listen 3772 0.0.0.0 59188 0.0.0.0 0 Listen 680 10.9.1.99 54071 168.149.132.2 443 TimeWait 0 127.0.0.1 54070 127.0.0.1 54069 TimeWait 0 10.9.1.99 54061 104.45.136.42 443 Established Internet 7180 127.0.0.1 54060 127.0.0.1 8072 Established Datacenter 3720 127.0.0.1 54059 127.0.0.1 9092 Established Datacenter 3720 10.9.1.99 54058 40.71.15.194 443 TimeWait 0 127.0.0.1 54057 127.0.0.1 40342 Established Datacenter 6072 127.0.0.1 54055 127.0.0.1 9092 Established Datacenter 6136 10.9.1.99 54053 23.51.176.51 80 TimeWait 0 10.9.1.99 54052 23.51.176.51 80 TimeWait 0 10.9.1.99 54051 23.51.176.51 80 TimeWait 0 10.9.1.99 54050 52.188.50.245 80 Established Internet 1148 10.9.1.99 54048 52.168.112.66 443 Established Internet 1968 10.9.1.99 54047 52.254.114.66 443 TimeWait 0 10.9.1.99 54046 52.168.112.66 443 Established Internet 1968 10.9.1.99 54045 168.149.132.2 443 TimeWait 0 127.0.0.1 54044 127.0.0.1 54043 TimeWait 0 10.9.1.99 54042 52.226.139.185 443 Established Internet 9524 10.9.1.99 54041 52.254.114.66 443 TimeWait 0 10.9.1.99 54034 10.9.1.101 445 Established Datacenter 4 10.9.1.99 54011 10.2.1.100 57830 TimeWait 0 10.9.1.99 54006 10.2.1.100 49155 Established Datacenter 680 10.9.1.99 54005 10.2.1.100 135 TimeWait 0 10.9.1.99 54004 18.214.74.184 443 Established Internet 2600 10.9.1.99 54003 20.49.109.32 443 TimeWait 0 127.0.0.1 53998 127.0.0.1 9092 Established Datacenter 3984 127.0.0.1 53989 127.0.0.1 9092 TimeWait 0 0.0.0.0 49665 0.0.0.0 0 Listen 260 0.0.0.0 49664 0.0.0.0 0 Listen 524 127.0.0.1 49565 0.0.0.0 0 Listen 3772 127.0.0.1 49558 0.0.0.0 0 Listen 3772 127.0.0.1 40342 127.0.0.1 54057 Established Datacenter 7180 127.0.0.1 40342 0.0.0.0 0 Listen 7180 127.0.0.1 9092 127.0.0.1 53998 Established Datacenter 6392 127.0.0.1 9092 127.0.0.1 53988 TimeWait 0 127.0.0.1 9092 127.0.0.1 54055 Established Datacenter 6392 127.0.0.1 9092 127.0.0.1 53995 TimeWait 0 127.0.0.1 9092 127.0.0.1 54059 Established Datacenter 6392 127.0.0.1 9092 127.0.0.1 53989 TimeWait 0 127.0.0.1 9092 127.0.0.1 53997 TimeWait 0 10.9.1.99 9092 10.0.12.201 51533 Established Internet 6392 10.9.1.99 9092 10.0.12.201 51529 TimeWait 0 127.0.0.1 8072 127.0.0.1 53999 TimeWait 0 127.0.0.1 8072 127.0.0.1 53996 TimeWait 0 127.0.0.1 8072 127.0.0.1 54054 TimeWait 0 127.0.0.1 8072 127.0.0.1 59291 Established Datacenter 6136 127.0.0.1 8072 127.0.0.1 59334 Established Datacenter 6136 127.0.0.1 8072 127.0.0.1 54060 Established Datacenter 6136 127.0.0.1 8072 127.0.0.1 59290 Established Datacenter 6136 10.9.1.99 8072 10.0.12.201 63749 Established Internet 6136 10.9.1.99 3389 10.1.192.17 2635 Established Internet 920 0.0.0.0 3389 0.0.0.0 0 Listen 920 10.9.1.99 139 0.0.0.0 0 Listen 4 0.0.0.0 135 0.0.0.0 0 Listen 824

James, PortSwigger Agent | Last updated: Sep 29, 2021 10:55AM UTC

Hi Glenn, Please can you send the below to support@portswigger.net Screenshots from the UI Your Support Pack ("?" menu > Support Pack)

Glenn | Last updated: Sep 29, 2021 12:33PM UTC

Here is the support pack you requested

Glenn | Last updated: Sep 29, 2021 12:34PM UTC

Sorry, trying to send the image to you.

Glenn | Last updated: Sep 29, 2021 12:37PM UTC

Just emailed the image you requested.

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