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Crashing while Scan

Davide | Last updated: Dec 17, 2020 01:40PM UTC

Dear Support, i'm using Burp Suite Professional v2020.12 When i start a New scan -> Crawl and Audit, after some minutes Burp crashes. Can you help me to solve the issue? Thanks and regards, Davide

Ben, PortSwigger Agent | Last updated: Dec 17, 2020 03:37PM UTC

Hi Davide, Are you able to provide us with your diagnostic details (Help -> Diagnostics)? In addition, do you have performance feedback enabled (if not, you can switch it on under User options -> Misc -> Performance Feedback)? If you can provide us with your Debug ID when you initiate Burp and then recreate the issue this will allow us to see if any errors are being reported back to us from that particular instance. Finally, to clarify, does this happen every time you start a scan or is it only happening some of the time? If it is only happening on occasion, is there any pattern to the crashes (site being scanned etc)? Please feel free to provide us with the above information via an email to support@portswigger.net, if you would prefer.

Davide | Last updated: Dec 17, 2020 04:19PM UTC

Hi, under Burp -> User Options i don't have Misc. Thanks, Davide

Hannah, PortSwigger Agent | Last updated: Dec 18, 2020 09:24AM UTC

Hi Davide User options is available along the row of tabs that starts "Dashboard, Target, Proxy" etc.

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