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BurpSuite Community and Pro Crash and Install Files Disappear

Admin | Last updated: Nov 28, 2020 05:40PM UTC

Dear PortSwigger, I'm new to CyberSecruity and was really excited to discover the PortSwigger Academy Tutorials and BurpSuite. The labs are fanstastic. However, my experience of BurpSuite has not matched the labs. I loaded up the Community Edition on a decent spec Win10Pro desktop, opened it a few times to start trying it out, was using the embedded browser to inspect a localhost PHP website and it inexplicably crashed and cleaned out the installation directory. Attempts to uninstall cleanly, download a new version and reinstall failed. Somewhat puzzled and disappointed, tried same thing on a decent spec Win10Pro laptop. Same thing happened. After a few tries/uses the Community Edition crashed, unable to reinstall. Decided to try the BurpsuitePro version. Applied for a free trial license, downloaded, installed, started software, tried a first scan on a localhost website, the software crashed, it has again cleared out the (Pro) installation directory. Is it me or is it very sensitive? Please help guide me to using the software: had real high hopes that it might be the tool to use to secure my company's websites and my first experiences have been very very frustrating. Which is a real surprise given how genuinely impressed i was with the labs. Is Windows not the preferred OS to run BurpSuite on? Thanks in advance,

Admin | Last updated: Nov 28, 2020 08:25PM UTC

Fully disabling all my anti-virus shields seems to have sorted the problem. Not sure whether that is the recommended or required way of running BurpSuite but its got the scans running and no further crashes experienced.

Ben, PortSwigger Agent | Last updated: Nov 30, 2020 11:29AM UTC

Hi, What AV software are you running? The embedded browser is based off of Chromium and is going to be sending and receiving HTTP/S requests/responses from your machine throughout the duration of the scan - It sounds like your AV software potentially had some issues with the embedded browser running during the scanning process.

Admin | Last updated: Nov 30, 2020 03:10PM UTC

AV: Avast. I use embedded browser versions of Chrome extensively already for automated Laravel Dusk testing. My AV has never had an issue with sending and receiving HTTP/S requests/responses.

Uthman, PortSwigger Agent | Last updated: Dec 01, 2020 10:42AM UTC

Thanks for your feedback. Do you see any notifications in Avast related to Burp? If so, can you please send a screenshot and further details to support@portswigger.net?

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