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Burp Suite Pro Trial License Not Receiving Up in Email

Zohaib | Last updated: Nov 26, 2021 12:10PM UTC

Hi, Recently I downloaded and installed Burp Suite Pro Trail but the email I gave at the time of downloading did not show any license key. Please assist

Ben, PortSwigger Agent | Last updated: Nov 26, 2021 12:12PM UTC

Hi Zohaib, Can you clarify which email address you used to request your trial license? Is it the one that you are using to post this message?

Zohaib | Last updated: Nov 26, 2021 12:20PM UTC

The email which I used to request the trial license was cs320172011@kust.edu.pk

Ben, PortSwigger Agent | Last updated: Nov 26, 2021 12:24PM UTC

Hi Zohaib, Your trial request was approved earlier today so you should have received an email from us (sent to the email address you signed up with) with steps on how to access your new user account on our portswigger.net website. We distribute our licenses via the user accounts on our website so you would need to login to your account in order to obtain the trial license key.

Zohaib | Last updated: Nov 26, 2021 12:39PM UTC

Hi Ben, Does the user account refer to the account from which I am posting this post or the account which I mentioned when I downloaded the burp suit pro? Because as of now I did not receive it. If you mean by the user account the email from which I downloaded the burp then do I need to create an account from that email id again and then sign up to port swigger to access the key?

Zohaib | Last updated: Nov 26, 2021 12:39PM UTC

Hi Ben, Does the user account refer to the account from which I am posting this post or the account which I mentioned when I downloaded the burp suit pro? Because as of now I did not receive it. If you mean by the user account the email from which I downloaded the burp then do I need to create an account from that email id again and then sign up to port swigger to access the key?

Ben, PortSwigger Agent | Last updated: Nov 26, 2021 01:18PM UTC

Hi Zohaib, The email account from which you made the trial request (cs320172011@kust.edu.pk) will be the one that your license has been created under (a new account will have been created for you). Have you checked your junk/spam folders as our emails have been known to make their way into there. If it is easier for you, I can transfer the license key from the new .kust.edu.pk user account to the gmail.com account that you are using to post this forum message - that way you can probably obtain it more easily. Please let me know if you would like me to do this?

Zohaib | Last updated: Nov 26, 2021 01:49PM UTC

Hi Ben, Yes, please. If you can transfer/mail the license file to my Gmail account i.e. zohaibislamia@gmail.com then it would be easier for me to access. I checked my spam/junk of that kust.edu.pk email but couldn't find any.

Zohaib | Last updated: Nov 26, 2021 01:49PM UTC

Hi Ben, Yes, please. If you can transfer/mail the license file to my Gmail account i.e. zohaibislamia@gmail.com then it would be easier for me to access. I checked my spam/junk of that kust.edu.pk email but couldn't find any.

Ben, PortSwigger Agent | Last updated: Nov 26, 2021 02:08PM UTC

Hi Zohaib, Your trial license key should now be available in your zohaibislamia@gmail.com user account. Please let us know if you require any further assistance with this or anything else.

Zohaib | Last updated: Nov 26, 2021 03:48PM UTC

Hi Ben, I got it. Thank you very much for your prompt replies and assistance.

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