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Burp suite enterprise not responding after offline upgrade

Venkata | Last updated: Aug 29, 2023 01:54PM UTC

Using offline upgrade exe downloaded from portswigger and uploaded from the admin portal, we tried to update burp suite enterprise from 2021.x to 2023.7. But after this action the services for burp suite enterprise is got down and the application is not responding. Tried to manually trigger the service but it is giving an error "windows could not start the burp suite enterprise_enterprise edition service on Local computer". Is there any way to fix or revert back the changes made without going through fresh installation.

Thomas, PortSwigger Agent | Last updated: Aug 29, 2023 02:07PM UTC

So we can investigate what has caused this issue, please email us at support@portswigger.net and attach your Support Pack for this deployment. As it sounds like your deployment is not accessible at the moment, please retrieve these logs locally from your Enterprise Server Machine. By default, these are in C:\ProgramData\BurpSuiteEnterpriseEdition on Windows and /var/log/BurpSuiteEnterpriseEdition/ on Linux. Please compress all .log files from this directory and attach this to your response.

Venkata | Last updated: Aug 30, 2023 04:25AM UTC

The evidences has been shared in the support email. Kindly check and respond.

Venkata | Last updated: Aug 30, 2023 04:45AM UTC

Exactly which log file you want. I can see multiple log files in this path.

Thomas, PortSwigger Agent | Last updated: Aug 30, 2023 08:00AM UTC

Thank you for letting me know. To best investigate your issue, we require all the .log files in your logging directory, with the exception of any scan logs. Please compress all .log files from this directory and send this to support@portswigger.net

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