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Burp Services Are Down

Jonathan | Last updated: May 26, 2020 01:35PM UTC

Hello there, Our burp enterprise service is down since last week due to host patching and reboot. Consequently, burp is down and we need to get it up asap so that we can continue scanning our sites. Is there a way to restart the services? Thanks

Jonathan | Last updated: May 26, 2020 01:55PM UTC

i saw this post: https://forum.portswigger.net/thread/how-to-relaunch-burp-enterprise-after-restarting-machine-88547d53 However, I want to the right steps to getting burp enter back online.

Jonathan | Last updated: May 26, 2020 03:32PM UTC

Here is the webServer.log output: 2020-05-21 08:16:08 [qtp1413943004-3060] WARN n.p.enterprise.web.graphql.c - Problem converting field 2020-05-21 08:16:08 [qtp1413943004-3060] ERROR n.p.enterprise.web.graphql.a.a - GQL error: Expected an integer for field id 2020-05-21 08:16:25 [qtp1413943004-3057] WARN n.p.enterprise.web.graphql.c - Problem converting field 2020-05-21 08:16:25 [qtp1413943004-3057] ERROR n.p.enterprise.web.graphql.a.a - GQL error: Expected an integer for field id 2020-05-21 17:13:43 [Thread-0] INFO n.portswigger.enterprise.common.h.h - Attempting to shutdown gracefully 2020-05-21 17:13:43 [Thread-17] INFO n.p.enterprise.common.websocket.j - EnterpriseServerSocket.onWebSocketClose(/127.0.0.1:8072, status=1001, reason=Shutdown) 2020-05-21 17:13:43 [Thread-17] WARN net.portswigger.enterprise.web.p - Session Disconnected! 1001 Shutdown 2020-05-21 17:13:43 [g] WARN n.portswigger.enterprise.common.h.g - Child services have stopped, shutting down bootstrap 2020-05-21 17:13:43 [g] INFO n.portswigger.enterprise.common.h.g - Runtime behaviour completed, exiting... 2020-05-21 17:13:43 [g] INFO n.portswigger.enterprise.common.h.i - System will shutdown! 2020-05-21 17:13:43 [g] INFO n.portswigger.enterprise.common.h.g - Shutting down Bootstrap services 2020-05-21 17:13:43 [a STOPPING] INFO n.portswigger.enterprise.common.h.j - Services have stopped: {TERMINATED=[k [TERMINATED], a [TERMINATED], Rest Server [TERMINATED], a [TERMINATED]]} 2020-05-21 17:13:43 [Thread-0] INFO n.portswigger.enterprise.common.h.h - Graceful shutdown complete

Ben, PortSwigger Agent | Last updated: May 26, 2020 05:39PM UTC

Hi Jonathan, What operating system are you running Burp Enterprise on? Rebooting the server that Burp Enterprise is running on should bring the services back up.

Jonathan | Last updated: May 26, 2020 05:47PM UTC

Also what is the best way and process to perform server patching and kernel update without interrupting burp enterprise services.

Jonathan | Last updated: May 26, 2020 05:48PM UTC

The server is RHEL7. We rebooted but they did not come back.

Jonathan | Last updated: May 26, 2020 05:52PM UTC

I just reinstalled it. Can you please validate our license or clear the log in your end because it is asking a license which i uploaded already.

Jonathan | Last updated: May 26, 2020 05:54PM UTC

it is saying: "Requires activation"

Jonathan | Last updated: May 26, 2020 05:57PM UTC

@Ben, can you please take a look.

Jonathan | Last updated: May 27, 2020 03:43AM UTC

Can someone help us here with this license issue? 2020-05-26 18:31:24 [qt] ERROR n.p.enterprise.common.rest.a.e - Error uploading license key received status 400 and response {"code":69,"error":"Licensing error: no more activations"}

Ben, PortSwigger Agent | Last updated: May 27, 2020 01:32PM UTC

Hi, We replied earlier to the email that you sent into us. Please confirm whether this has resolved the issue?

Jonathan | Last updated: May 29, 2020 05:49PM UTC

yes it is resolved.

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