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Burp Enterprise - Waiting for agent (stuck)

Camilo | Last updated: Mar 26, 2021 12:20PM UTC

Hello I have a burp enterprise instance with 1 agent machine with 5 agents on the same host all. WHen I try to scan somsething I get the message "Waiting for agent" and I can't scan anything. In the agent page, I see: An unexpected error occurred. If this problem persists, please contact support@portswigger.net. Heres the lastest log: 2021-03-25 15:07:38 WARN n.p.enterprise.agent.logging.a - Could not find log: enterpriseAgent.2021-03-16.log [WebSocketClient@1586346356-37] and: 2021-03-24 23:40:19 INFO n.p.enterprise.burpmanager.b.k - Starting new burp instance : 25ffa843-4737-4d75-8302-249ece958fcf [pool-340-thread-1] 2021-03-24 23:40:19 INFO n.portswigger.enterprise.common.k.l - Launching bsee-java-scanner-e161d0dd-707b-4f31-8660-6b37237d83d0 external process [/opt/burpsuite_enterprise/jres/9.0.4/bin/java, -Djava.awt.headless=true, -Djdk.http.auth.tunneling.disabledSchemes=, --add-opens, java.base/javax.crypto=ALL-UNNAMED, --add-opens, java.base/java.lang.reflect=ALL-UNNAMED, --add-opens, java.base/java.lang=ALL-UNNAMED, --add-opens, java.desktop/javax.swing=ALL-UNNAMED, --add-modules, java.xml.bind, -Djava.util.prefs.userRoot=/var/lib/BurpSuiteEnterpriseEdition/.BurpSuiteEnterprise/enterprise-agent, -cp, /opt/burpsuite_enterprise/burp/burpsuite_pro_v2021.3.1.jar, burp.StartBurp, --i-accept-the-license-agreement, --execution-mode=enterprise-agent, --user-config-file=/tmp/burp_16090811985864491420.config, --config-file=/tmp/defaultAgentProjectConfig3180371707149607983.json, --project-file=/var/lib/BurpSuiteEnterpriseEdition/tmp/burp_agent_25ffa843-4737-4d75-8302-249ece958fcf_e161d0dd-707b-4f31-8660-6b37237d83d0.burp, --data-dir=/var/lib/BurpSuiteEnterpriseEdition] [pool-340-thread-1] 2021-03-24 23:40:19 INFO n.portswigger.enterprise.common.k.l - Launched external process bsee-java-scanner-e161d0dd-707b-4f31-8660-6b37237d83d0 with PID 31921 [pool-340-thread-1] 2021-03-24 23:40:20 INFO n.p.enterprise.burpmanager.b.f - Adding to running heartbeats : 25ffa843-4737-4d75-8302-249ece958fcf [pool-340-thread-1] 2021-03-24 23:40:31 INFO n.p.e.burpmanager.rest.client.e - ApiClient Base URL: http://localhost:40989/v0.1/api [qtp1586803197-56] 2021-03-24 23:40:31 INFO n.p.enterprise.burpmanager.b.n - Attempting to shutdown [WebSocketClient@1586346356-35] 2021-03-24 23:40:32 INFO n.p.enterprise.burpmanager.b.b - Instance not running [RxComputationThreadPool-1] 2021-03-24 23:41:47 INFO n.p.enterprise.burpmanager.b.n - Attempting to shutdown [BurpSuiteProReference-Shutdown-b{process=net.portswigger.enterprise.common.k.j@4d80d975}] 2021-03-24 23:41:49 INFO n.p.enterprise.burpmanager.b.b - Instance not running [RxComputationThreadPool-2] 2021-03-24 23:43:02 INFO n.p.enterprise.burpmanager.b.n - Attempting to shutdown [BurpSuiteProReference-Shutdown-b{process=net.portswigger.enterprise.common.k.j@5e473d89}] 2021-03-24 23:43:04 INFO n.p.enterprise.burpmanager.b.b - Instance not running [RxComputationThreadPool-2] 2021-03-24 23:57:12 INFO n.p.enterprise.burpmanager.b.n - Attempting to shutdown [BurpSuiteProReference-Shutdown-b{process=net.portswigger.enterprise.common.k.j@1ffe4586}] 2021-03-24 23:57:14 INFO n.p.enterprise.burpmanager.b.b - Instance not running [RxComputationThreadPool-2]

Liam, PortSwigger Agent | Last updated: Mar 26, 2021 01:16PM UTC