Research Academy
My account Customers About Blog Careers Legal Contact Resellers

Burp Suite User Forum

Create new post

Apologies, the lab could not be started in a timely manner. Please try again or contact us if the problem persists.

Nimisha | Last updated: Apr 07, 2022 05:51AM UTC

Hello Burp Suite, When i try to access any labs ,it always shows " Apologies, the lab could not be started in a timely manner. Please try again or contact us if the problem persists." Please help me to access the lab

Ben, PortSwigger Agent | Last updated: Apr 07, 2022 06:43AM UTC

Hi Nimisha, Are you running or have you launched three labs in quick succession when you see this particular error message? We recently put a hard limit on the number of labs a user can run at any one time and this is currently set to three (please note that a lab instance will continue to run for a period of time even if you close down the browser). If this is the case, if you wait for around 15-20 minutes the lab instances should expire and you should then be able to launch additional labs.

You must be an existing, logged-in customer to reply to a thread. Please email us for additional support.