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Activation lost after Windows Upgrade

BurpUser | Last updated: Jun 27, 2015 11:21PM UTC

Hi, I just upgraded to the Windows 10 preview and the Burp activation on the machine is gone. Are there any plans to improve the behavior of Burp in this regard? I think it's quite inconvenient to need to reactivate if multiple machines are upgraded. Apart from that, Burp is of course great software. Thank you and regards Burp User

PortSwigger Agent | Last updated: Jun 29, 2015 12:29PM UTC

Thanks for your message. Burp relies on the Java preferences store to persist the activation state. Unfortunately, some invasive OS reinstalls or upgrades may remove the contents of this store, and there isn't much Burp can do when that occurs. You can go ahead and reactivate Burp in this situation, and let us know if you have any problems.

Burp User | Last updated: Jul 09, 2015 06:45AM UTC

Thanks for your answer. I believe that the Preference Store is not deleted. The License Information still appears to be present, as it was not required to enter the license key again. Burp seems to just think it's running on a different machine, similar to Windows Activation, and wants to be reactivated. Maybe that helps to clarify things a bit. Regards BurpUser

PortSwigger Agent | Last updated: Jul 09, 2015 07:37AM UTC

I think we just accept that a full OS upgrade is liable to lose your license activation state. You can go ahead and reactivate your license after the upgrade. If you find that Burp asks to be reactivated repeatedly following an OS upgrade (i.e. even after a successful reactivation), let us know the details.

Burp User | Last updated: Aug 10, 2015 04:06PM UTC

Do you have any information or how-to for keeping Burp Suite activated after Win10 update ? Thanks.

Burp User | Last updated: Aug 11, 2015 09:26AM UTC

Ok, thanks for the answer. But if I have used all activation on all my computers, after an update I'll be stuck with no activation left and a Burp Licence with no more use ? That's what I fear.

PortSwigger Agent | Last updated: Aug 11, 2015 09:32AM UTC

Please email office@portswigger.net with any questions about specific licenses and problems you might run into with license activations.

PortSwigger Agent | Last updated: Feb 19, 2016 09:54AM UTC

If you are seeing repeated loss of license activation state (aside from, e.g., when doing a full OS upgrade), then check whether anything you have installed is reverting your Registry (on Windows) or home directory (on Linux / MacOS). If the problem persists, please email support@portswigger.net with details and we'll try to help.

Burp User | Last updated: Feb 01, 2017 03:17AM UTC

This is happening to one of our installations as well. I am okay with reactivating it when it happens but I understand that there is a limit to the number of reactivations that can be done? What happens if we hit this limit? Thanks in advance for your response.

Burp User | Last updated: Mar 31, 2017 05:38AM UTC

My laptop had windows 10 pro burp installed. After formatting I installed windows 10 single language and tried to activate burp but no luck, it says "activation failed no more activation for this license". But burp was activated on this pc Kindly suggest what to do in this case. Is there any way that I can activation burp on my PC? Is my license going to waste?

PortSwigger Agent | Last updated: May 15, 2017 08:05AM UTC

If you reformat your machine or reinstall the OS, then loss of license activation is expected behavior. If you run into problems reactivating your license, please email office@portswigger.net for assistance.

Burp User | Last updated: Aug 03, 2017 11:13AM UTC

Dear Team, I configured burp pro in redhat linux, i downloded .jar from burp pro. then download the license and load it to the .jar file. i used java -jar burp.jar to open and gave license. Now i closed and open the server its again asking license key.. this is for 3 user.. Why its asking again, license is three user if i use another will it be wasted. let me know..

PortSwigger Agent | Last updated: Aug 03, 2017 12:39PM UTC

Hi Sathish, Burp includes the user name in the license. Perhaps one time you ran Burp under your own account, and another time as root? Don't worry if you've inadvertently used an activation. You have a number of grace activations, and if you exceed these, you can email office@portswigger.net and explain your situation.

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