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Activation Failure

Abhilash | Last updated: May 22, 2023 05:00AM UTC

Two out of five of my activated Burp Suite Pro instances have been deactivated, and when attempting to reactivate them, I encounter an "Activation Failed" error.

Dominyque, PortSwigger Agent | Last updated: May 22, 2023 10:06AM UTC

Hi Thank you for your message. We have moved to a new mandatory system which means the account holder (***) needs to invite all users to join their team - you will each then get your own new license key. Please be advised we have sent many emails since 17th January advising the account holder that the key would be cut off on 17th May in the hope that users would do this ahead of the current keys being disabled. You will need to speak to your account holder who will need to carry out the following directions - Log into the PortSwigger account Click on the Invite Your Team located on the Burp Suite Professional subscription Invite your team members by adding the email addresses of each user Each of you will then get your own new license key to use. We also have a full guide on how to do this here - https://portswigger.net/burp/account-and-subscription-management/account-management

Abhilash | Last updated: May 22, 2023 10:17AM UTC

How many environments one user can use his/her key on?

Dominyque, PortSwigger Agent | Last updated: May 22, 2023 10:20AM UTC

Hi You can have multiple environments for one user. if additional activations are required, we can provide those (within reason). Please see here for our licensing agreement: https://portswigger.net/support/burp-suite-licensing-model

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