Burp Suite User Forum

the license issue on burp-pro with defunct ID

Anderson | Last updated: May 18, 2020 10:11PM UTC

my previous ID is defunct and I have a new ID. How do I register my new ID with the license?

Michelle, PortSwigger Agent | Last updated: May 19, 2020 08:06AM UTC

If you email office@portswigger.net with your old email address, your new email address and the details of your license we can take a look and see if we can transfer it for you.

Anderson | Last updated: May 19, 2020 08:52PM UTC

The issue is that we need to reset the single use license as the account on the windows server we used has become inaccessible.

Michelle, PortSwigger Agent | Last updated: May 20, 2020 07:48AM UTC

We understand the need for additional installations from time to time and have increased your activations so that you can install now. If you need any further assistance, please let us know.

Anderson | Last updated: May 20, 2020 06:04PM UTC

We have two other users who are in the same situation as me- how can we remove the old licenses?

Michelle, PortSwigger Agent | Last updated: May 21, 2020 07:39AM UTC

If they contact office@portswigger.net with the email addresses for the accounts that are linked to the licenses and an explanation of what you need/what's happened, they'll be able to take a look for you.

Anderson | Last updated: May 26, 2020 08:15PM UTC

We have a 4 user license that isn't tied to an email address.

Michelle, PortSwigger Agent | Last updated: May 27, 2020 07:27AM UTC

All licenses are linked to specific accounts, if you're not sure which one then if you have a copy of the license and can email us first 25 characters of it to office@portswigger.net, we should be able to help track it down for you.

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