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Cannot login on a different computer

Cory | Last updated: Apr 05, 2021 08:01PM UTC

I have been trying to login on a separate computer, which is a build I use that has Burp Suite on it, but keep getting an error message. This is different to the 'login failed' message when using incorrect credentials, and I've checked my credentials numerous times, so I don't think that's the issue. The error message simply reads: 'An error occurred. We apologise for the inconvenience.' As you can imagine, this is somewhat unhelpful. For context, I am trying to login to portswigger.net from a VM. I've tried both Firefox and Chrome, neither of which have been met with success.

Michelle, PortSwigger Agent | Last updated: Apr 06, 2021 07:27AM UTC

If you clear the cookies or use Incognito/Private mode in the browser do you see the same error? If you do, can you email support@portswigger.net and let us know what time you were testing this and what IP you would have been coming from so we can investigate further, please?

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